Old World Stone in Huntley, IL Closed now

Reviews about Old World Stone

• ★ ☆ ☆ ☆ ☆

  March 02, 2020, by Jeremy Truax
  Very disappointed to be leaving a poor review. My experience started out great. When I initially called I was transferred to Andy and had a great conversation about the project I was working on. At this point, Andy was very professional and friendly. Andy asked me to send him the spec sheet for the kitchen I was working on and some quartz samples I was looking to have installed. Immediately following our phone call I sent the information over. I waited a week and did not hear anything. Tried calling on a Friday but he wasn't in the office. I called back on Monday and got ahold of him. While on the phone he finally pulled up the email. He began reading the spec sheet and started asking questions. I was a bit out off because after 10 days i expected him to have a quote ready. Nonetheless, I decided that I wanted to give them the benefit of the doubt, as no one is perfect. Andy sent an email the next day asking a few follow up questions. I called him and we discussed the project in more detail and clarified any areas of concern. This was the last I heard from him. Over the course of two weeks, I called back on 4 occasions. On the last occasion, when the receptionist asked if I wanted Andy's voicemail again since he was out of the office I asked her if I could just work with another rep. I explained that to this point Andy had blown me off. She assured me that there must have been a mistake and that she would get to the bottom of things. She took down all of my information and said that she would follow up with me by the end of the day. It has now been a week and I have not heard anything. I am disappointed because I had high hopes that I could use a local and reputable company to install quartz countertops. I guess I'm lucky that their follow up and customer service is terrible up front. Saved me the hassle of dealing with that throughout the entire installation process.